Fabio Greis
Senior Crm Platform Program Manager @Pluxee
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WORK HISTORY
Senior Crm Platform Program Manager @Pluxee
Own the strategic direction and evolution of Pluxee\'s commercial platform landscape across Marketing, Sales, Merchant, and Customer Experience — spanning Salesforce, HubSpot, Genesys, and Brevo.My focus is on designing and governing scalable, end-to-end commercial systems that support the full revenue lifecycle — from demand generation and deal execution to merchant enablement, billing, subscription lifecycle and retention.Currently driving three strategic transformations: internalising platform architecture capabilities to replace external consultant dependency, pioneering an AI-augmented operations platform that connects 30+ enterprise systems into one intelligent layer for cross-system monitoring, automated documentation and knowledge retention and redesigning budget governance to link project planning directly to financial actuals.I work closely with senior business and technology stakeholders to prioritise initiatives, challenge requirements, and ensure platform investment decisions deliver measurable commercial impact. Rather than optimising individual tools, I focus on system-level coherence, scalability, and cost-efficient growth — coaching architects and steering international delivery teams across internal and external partners.
ABOUT FABIO GREIS
I design, own and scale commercial platforms that connect Marketing, Sales, Merchant, Customer Experience and Revenue Operations into a unified operating model. My work helps organisations translate growth ambition into scalable revenue and cost efficiency by governing commercial platforms as strategic assets — not reactive IT solutions. In my current role, I own commercial platform strategy end-to-end: roadmaps, investment planning, architecture governance, and delivery through international teams across platforms, engineering, and operations. I embed AI and automation into platform operations — from cross-system monitoring and living documentation to workflow orchestration that turns institutional knowledge into a permanent, scalable asset. Partnering with senior business and technology leaders, I define priorities, build business cases and balance growth ambition with economic discipline. My goal is system-level coherence: platforms that scale without linear headcount growth. Through Verata Advisory, I also help organisations establish governance, operating models and platform strategies that improve transparency, decision speed and long-term value creation.
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