Fabio Coelho Lopes
Customer Service Agent @dnata
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WORK HISTORY
Customer Service Agent @dnata
Key Responsibilities: • Provide a high level of customer service to all passengers, ensuring a seamless check-in experience • Efficiently check-in passengers and their baggage, adhering to relevant security protocols • Maintain a professional and welcoming demeanour while addressing queries and concerns • Collaborate with airline personnel and ground staff to facilitate smooth operations • Contribute to a safe and secure working environment
EDUCATION
South Thames College
Public Services, Agricultural Public Services
Bishop Thomas Grant
ICT , English , Secondary Education
ABOUT FABIO COELHO LOPES
I am a dedicated Customer Service Agent at dnata, bringing several years of operational and management experience from the fast-paced logistics and service industry into the aviation sector. My career journey—from leading multi-site operations at Deliveroo to supporting passengers in one of the world’s busiest airports—has equipped me with a strong foundation in customer service, problem-solving, and operational excellence.At dnata, I take pride in delivering an exceptional passenger experience by ensuring smooth check-in processes, maintaining security compliance, and providing professional and empathetic assistance to travelers from around the world. I thrive in dynamic environments where teamwork, communication, and attention to detail are key to success.Previously, as an Operations Manager at Deliveroo, I successfully managed multiple sites, streamlined workflows, and improved efficiency through effective planning and leadership. This experience honed my ability to balance service quality with operational performance, a skill I now apply daily in aviation to enhance passenger satisfaction and uphold safety and service standards.I’m passionate about continuous learning and growth—embracing this new chapter in aviation as an opportunity to expand my skills, adapt to new challenges, and contribute to a world-class travel experience.
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