Fabienne Simeus
Client Advocate
- Role
- Customer Service Representative at Alorica
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Fabienne Simeus
ServSafe Certified Foodservice Management Supervisor with 5+ years of experience in…
Experience
Customer Service Representative
Nov 2023 — Present · Miami Lakes, FL, US
Responds to customer contacts (calls and survey comments) regarding products, product failures, warranties, and retailer-related issues in a non-scripted environment.Authorized to decide and implement best course of action to resolve the customer\'s issue.Manages customer case load on an on-going basis to ensure that follow up and case closure is handled in accordance with department standards.
Education
Johnson & Wales University
Bachelor of Science (B.S.)
2011 — 2015
Skills
- Research
- Project Management
- Customer Service
- Leadership
- Public Speaking
- Microsoft Word
- Hospitality
- Powerpoint
- Microsoft Office
- Management
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