Fabienne Simeus

Client Advocate

Role
Customer Service Representative at Alorica
Location
Miami, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Fabienne Simeus

ServSafe Certified Foodservice Management Supervisor with 5+ years of experience in…

Experience

  1. Customer Service Representative

    Alorica

    Nov 2023 — Present · Miami Lakes, FL, US

    Responds to customer contacts (calls and survey comments) regarding products, product failures, warranties, and retailer-related issues in a non-scripted environment.Authorized to decide and implement best course of action to resolve the customer\'s issue.Manages customer case load on an on-going basis to ensure that follow up and case closure is handled in accordance with department standards.

Education

  • Johnson & Wales University

    Bachelor of Science (B.S.)

    2011 — 2015

Skills

  • Research
  • Project Management
  • Customer Service
  • Leadership
  • Public Speaking
  • Microsoft Word
  • Hospitality
  • Powerpoint
  • Microsoft Office
  • Management

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Fabienne Simeus — Customer Service Representative at Alorica in Miami, FL, US | Unifers