Fabien Artigalas
Global Operations & Transformation Leader | Data-Driven Strategy | Innovation in Tech, Retail, & GovTech
- Role
- VP Technical Support & Customer Care at Granicus
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Fabien Artigalas
I am an experienced multilingual leader skilled in scaling and leading customer-focused and cost-efficient operations in high-growth contexts. I am data-driven, curious, and open-minded, excelling in navigating complex technical environments, challenging the status quo, and overcoming scaling challenges. I thrive in fast-paced, ambiguous, and dynamic environments where I foster collaboration, empowerment, revenue growth, operational efficiencies, and a strong organizational culture.
Experience
VP Technical Support & Customer Care
Aug 2023 — Present · Seattle, WA, US
Driving Global Support Excellence – Developed Centers of Excellence in Costa Rica and India to scale and optimize operations.Standardizing Operations – Implemented consistent, streamlined processes to enhance efficiency and service delivery.Transforming the Support Experience – Led the revamp of customer support, consolidating all systems under Salesforce for a unified experience.AI & Automation Enablement – Spearheading GenAI-powered support solutions and agentic automation to drive smarter resolutions.Strategic Revenue Growth – Evolving support from a cost center to a revenue-generating function, creating value beyond traditional support service.
Education
Institut supérieur d'électronique et du numérique
MS in Computer Science | Engineer's degree, Electronics, Signal Processing, Telecom
1995 — 1998
The University of Manchester
Master of Science - MS, Electrical and Electronics Engineering
1998 — 1999
HEC Paris
MBA, Entrepreneurship
2010 — 2012
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