Fabien Ollier
Team Lead IT Operations @TeamViewer
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WORK HISTORY
Team Lead IT Operations @TeamViewer
Göppingen, DE
EDUCATION
University Sciences-U, Lyon, France
First degree in IT (Licence)
University IUT A, Villeurbanne, France
Diploma in new software architectures (Licence pro NAAp), System, Networking, and LAN/WAN Management/Manager
La Martinière Monplaisir
High school Diploma: A-levels, Mathematics, Chemistry, Physics, Electronics, Mechanics, French, Philosophy, English, German
University Sciences-U, Lyon, France
Master degree in IT System manager (Master)
Lycée Jacques Brel
Higher National Diploma in Computer Science (BTS), Computer Science
SKILLS
ABOUT FABIEN OLLIER
As the Team Lead IT Operations at TeamViewer, I manage the IT infrastructure and a team of tech support engineers, ensuring the reliability, security, and performance of the systems and services that enable remote work and connectivity. I have over 10 years of experience in IT, and I hold a Certified Support Manager certification from Service Strategies, demonstrating my expertise and commitment to providing excellent service and support to customers and team members.I am passionate about improving processes, developing SLA 24/7 and severity levels, and leading successful and happy teams. I value collaboration, innovation, and customer satisfaction, and I aim to contribute to TeamViewer\'s mission of empowering people and businesses around the world. In my previous role as the Team Manager Tech Support, I led a team of tech support engineers for over 8 years, exceeding in project management and enhancing the quality and efficiency of the solutions. I also leveraged my skills in network administration, hardware, and technical support to handle escalation cases and organizational tasks.
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