Fabien Maury

Customer Success Manager @Trusted Shops

Client Relationship Management : Building strong, long-lasting relationships with clients by understanding and addressing their unique needs- Customer Experience Optimization : Continually enhancing customer experience through tailored and innovative solutions- Problem Solving : Quickly identifying and resolving issues to ensure customer satisfaction- Training and Support : Providing training and support to clients to maximize the use of Trusted Shops services- Service Feedback and Improvement : Gathering and analyzing customer feedback to contribute to product and service enhancements- Internal Collaboration : Collaborating closely with sales, marketing, tech and product teams to align strategies and objectives- Market Awareness : Keeping abreast of market trends and adapting strategies to remain competitive in the e-commerce sector. Client Retention Rate : Maintaining and improving client retention rate, reflecting strong customer loyalty and satisfaction. Account Revenue Growth : Increase in revenue from existing client accounts, indicating success in upselling and cross-selling. Reduction in Resolution Time : Decreasing the average time needed to resolve client issues, thus improving service efficiency. Customer Satisfaction Score (NPS): Achieving and continuously improving the Net Promoter Score, reflecting clients\' willingness to recommend Trusted Shops\' services. Subscription Renewal Rate : Effectively managing subscription renewals, ensuring a stable and growing customer base. Service Adoption Rate : Increasing the usage rate of various offered services, indicating successful integration and added value for clients.