Fabien Goutagny
Client Program Manager @A.P. Moller - Maersk
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WORK HISTORY
Client Program Manager @A.P. Moller - Maersk
Charlotte, NC, US
Service delivery & customer satisfaction• Drive operational excellence across Maersk product teams• Partner with commercial counterpart for strategic roadmap setting and account growth planning• Establish and track goals, metrics, and indicators for success for the global program• Demonstrate adaptability and solution engineering for market fluctuations and other supply chain disruptions• Network, collaborate, and utilize the global community across all product teams to deliver Maersk’s ‘end to end’ solutions• Establish and foster data driven relationships with clients, focusing on joint strategic vision and initiatives, ensuring leadership engagement and support•Product & Profitability• Collaborate with responsible operational teams on IOPs and identify optimization or efficiency opportunities• Identify value added solutions for the customer and Maersk• Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio; collaborating with internal project owners accordingly.• Continuously seek to improve and optimize automation initiatives, including maintaining and/or enhancing EDI customer exchange and AI capabilities.• Responsible for identifying and reducing program operating cost• Leadership & Collaboration• Facilitate monthly and quarterly business reviews with Senior Executive client teams• Adapt communication style when working with all levels of the organization• Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables• Partake in setting team’s objectives and proactively provide recognition and feedback• Lead and influence various client teams of the organization across business units• Participate in workstreams and high impact project opportunities aimed to improve our community’s quality of work experience• Participate in Program Management meetings, calls and share best practices.
EDUCATION
lycée du Forez, Saint-Etienne area (France)
High School Diploma
CFPB, Lyon area (France)
Associate's degree
ABOUT FABIEN GOUTAGNY
Experiences in banking, accounting, project management, education, international transport, social and young programs advisoring, recruitment, customer service and logistic.
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