Fabien Coulibaly
Customer Care Excellence Manager - Pure Players @L'Oréal
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WORK HISTORY
Customer Care Excellence Manager - Pure Players @L'Oréal
Manage the order flow through to delivery to ensure fast and efficient fulfillment for customers- Align and drive revenue with sales teams- Plan delivery capacity with the Portfolio- Align with physical distribution, analyze availability including adjustments on the portal, respond to orders, control promotional orders, and delivery blocks- Manage complaints, disputes, and reverse flows- Manage continuous improvement projects- Support and lead multi-divisional harmonization projects- Process automation and optimization, monitoring of key performance indicators (KPIs), and processing of internal Excel files.
EDUCATION
Université Paris-Est Créteil
Licence de commerce, Administration et gestion des affaires, général
NEOMA Business School
Master of Science - MS, Supply Chain Management
ABOUT FABIEN COULIBALY
Customer Care Excellence Manager in VIE at L\'Oréal DACH
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