Fabiano Costa

WORK HISTORY

EDUCATION

SKILLS

ABOUT FABIANO COSTA

EU Citizenship (Italian Passport)- f••••••••@outlook.com -+55••••••••05Bilingual IT Professional possessing a plethora of rich and varied industry experience spanning 25 years. Strong expertise in enterprise wide project implementations of IT infrastructure in addition to working and managing global support teams. A driven and resourceful leader who strives for performance excellence and excels in fast paced environments. Possessing strong knowledge of ITIL, ITSM, Cobit and PMI practices; managing SLA’s and projects, furthermore, skills in budget control, Opex and Capex, averaging at US$ 15MM per annum. Currently seeking new and exciting opportunities whereby I can leverage my existing skills whilst continuing to develop my professional portfolio. Career Highlights Technology Manager|Eventim Brasil - Responsible for the technological infrastructure in Brazil and approximately 130 ticketing points of sales nationally. Cluster Venue Technology / Deputy Venue Technology Manager |Organizing Committee for the Olympic Games - Played an integral role in the Technology Teams tasked with the design, planning, implementation and operations of both the Rio de Janeiro and London Olympic Games in 2016 and 2012, respectively- Implementation Manager|HP Enterprise Services- Leveraged exceptional project management skills through the end to end migration of 1100 users across 70 remote locations and the management of a 30 person migration team at a project cost of US$ 1.5MM. IT Demand Manager|HP Enterprise Services- Implemented a new support model in accordance with global policies. HP implemented a new support model than the one that was used in Shell, changing service desk locations globally, local support was provided by inside resources which now rest with the HP team. Customer Service Representative– Infrastructure Management|HP Enterprise Services- Managed a project which oversaw the implementation of Windows Vista within the Shell Brazil business unit; capacity of workforce. IT Coordinator|Shell Brazil - Accountable for the end to end client migration to Windows across 70+ locations throughout the country. With local support concentrated in Rio de Janeiro and coordinating continued efforts with global helpdesk (KL, USA and Europe). Implemented a Thin Client Citrix solution, the first of its kind in the Enterprise, to all remote locations. Always interested in hearing from colleagues past and present, and indeed making new connections. Please feel free to reach out and connect.