Fabiana Fanfani Chamberlin

Experience

1. VP, Digital Strategic Initiatives

   Synchrony

   Sep 2021 — Present · Charlotte, NC, US

   Use comprehensive change & project management methodologies to execute on core Digital Strategic Initiatives. Coordinate cross-functional conversations to identify solutions, drive consensus, and execute upon strategies to satisfy time sensitive deadlines. •In partnership with SLT, co-lead development of M&A Integration Playbook, capturing existing process and identifying opportunity areas for future acquisitions. The comprehensive document will serve as a critical tool to better address future integration strategies related to asset and employee retention, adoption of processes, degree and speed of integration, and knowledge transfer, and will also serve as a building block and repeatable model to be used for the continuous improvement and ongoing refinement of future integration processes •Owned Operations Servicing following acquisition, coordinating across dual Ops teams and multiple third-party vendors to deliver on-time and fully rebranded experience for merchants and borrowers. Satisfied legal/regulatory deadlines, resulting in flat or below increase threshold for both complaints (25%) and delinquencies (10%) post launch. •Strategized with SLT to build universal Digital Projects Process, creating supporting documentation and procedural governance mapping that created alignment across Digital Teams. Providing a roadmap for end-to-end execution of initiatives through agile methodologies and reducing need for additional FTE count to manage smaller scale initiatives. •Redefined Strategy & Annual Planning, working cross-functionally across LOBs to identify gaps, create transparency and alignment for quality decision making, prioritization and resource capacity planning, scope approval, and accountability for timely delivery of the orgs business initiatives. •Coordinated meetings and communications at both executive and project level, driving consistent, regular, timely awareness of developing watch items or urgent risks needing immediate escalation.

Education

• Florida International University

  Bachelor of Arts (B.A.), Psychology, Sociology

  2011

• University of Florida

  Bachelor of Arts (B.A.), Psychology

  2010

Skills

• Interpersonal Skill
• Program Budgeting
• Wordpress
• Organizational Development
• Communication
• Press Releases
• Public Speaking
• Search Engine Ranking
• Event Management
• SEO
• Smo
• Reliability
• Social Media Marketing
• Networking
• Marketing Communications
• Office Administration
• Public Relations
• Time Management
• Marketing
• Marketing Strategy
• Event Planning
• Blog Marketing
• Collaborative Problem Solving
• Microsoft Office
• Sales
• Blogging
• Google Apps
• Market Research