Fabian Torres

About Fabian Torres

I am a world explorer, outdoor lover and a growth leader with hands-on experience in the full sales and post-sales cycle from biz dev and customer acquisition to client success and account management. Lead by example type of leader and passionate about driving action through coaching. Digital Marketing Expert and Enthusiast, Customer Service Solutions Expert with a strong foundation in International Market expansion and Investor Relations. Knowledge and Skills Areas• Leadership and Team Management • Business development and Sales• Account Management and Customer Success• Digital Integrated Marketing (SEO, PPC, Social Media, Content) • Project management and Strategic planning• Strategic Partnerships • International Expansion and Market entry strategies• Recruitment and talent acquisition

Experience

1. Director of Growth and Customer Success

   Nomaddeskus

   Nov 2017 — Present

   Responsible for the growth and health of a book of business of over $5 million ARR* Overseeing a team of 5 Senior and Director level Direct Reports in charge of the go-to-market, sales cycle, and customer success departments of a Customer Service Outsourcing and Digital Market Solutions nearshore provider focused on servicing e-commerce, non-profits and startups nationwide.* Designed and developed Key Performance Indicators and OKRs for each of Nomad Desk’s departments.* Created and implemented the sales plan, and go-to-market strategy and designed the Customer Service and Digital Marketing solutions based on each vertical needs and client’s feedback.

Education

• UCLA

  Presententation Skills Seminar

  2011 — 2011

• NYU Stern School of Business

  Executive MBA

  2021 — 2023

• General Assembly

  Digital Marketing Program, Marketing

  2017 — 2017

• Tecnológico de Monterrey

  Certificate, Finance

  2006 — 2007

• Universidad Autónoma de Sinaloa

  B.A, International Studies

  1999 — 2003

Skills

• Project Planning
• Leadership Development
• Strategic Planning
• Forecasting
• Strategy
• Project Management
• Leadership
• Emr
• Market Research
• Social Media
• Training
• New Business Development
• Risk Management
• Change Management
• Recruiting
• Negotiation
• Online Marketing
• Team Leadership
• Program Management
• Management Consulting
• Competitive Analysis
• Contract Negotiation
• International Expansion
• Start-Ups
• Healthcare
• Business Development
• Ipo
• Process Improvement
• Non-Profits
• Marketing
• Public Relations
• Budgets
• Business Strategy
• Salesfoce
• Social Media Marketing
• Cross-Functional Team Leadership
• Fundraising
• Marketing Strategy
• Healthcare Management
• International Business