Fabian Scott

About Fabian Scott

Most med spa owners are exhausted trying to grow their business.They’re juggling Instagram, dealing with ghost leads, chasing no-shows, and still staring at an empty calendar.The truth? Your client acquisition system is broken.Not because you’re bad at what you do — but because you\'re doing everything manually or relying on marketing that stops at the lead.That’s where we come in.At ZenBooked™, we install a Done-For-You Aesthetic Booking System that: Instantly responds to leads Follows up automatically (SMS/email) Pre-qualifies and books them into your calendar Sends reminders and rebooks no-shows Gets you 20–40+ high-ticket clients per month.without lifting a finger or posting every day No ads to manage. No leads to chase. Just booked appointments.We’re not a lead gen agency. We’re your plug-and-play growth partner.This system is currently trusted by over 250+ med spa & wellness entrepreneurs and we’re only taking 5 new med spas this month.I\'m also a dedicated and experienced IT professional with over 14 years of experience specializing in Systems Administration and Technical Support. Proficient in implementing Risk Management Framework for security compliance and delivering comprehensive end-to-end user device support. Adept at troubleshooting, maintaining client relationships, and providing top-notch customer service. Want to see how it would work for your spa?DM me “ZEN” to request your Free Growth Evaluation

Experience

1. System Administrator

   Chenega Corporation

   Dec 2020 — Present · Lorton, VA, US

   Provide technical assistance and support for incoming queries and issues related to the Risk Management Information (RMI) System. Ensure high quality and consistent technical support to help increase productivity and customer satisfaction along with creating, and triaging feedbacks/trouble tickets as required by Tier I, Tier II, Tier technicians in the System.• Ensure customer service is timely and accurate on a daily basis.• Contribute to improving customer support by actively responding to queries and handling issues.• Follow up with customers to identify areas of improvement on a periodic basis.• Review incidents and escalations for timeliness and quality and take corrective action where appropriate.• Analyze and report daily server event logs and provide corrective action as required.• Provide customer feedback to the appropriate internal teams, developers, testers, and team members.• Figure out unfamiliar technologies, applications, and situations, and provide solutions that match both our customers and our company\'s needs.• Review and assist in creating support documentation for knowledge base from users to be posted on application and dispersed to the user community.• Perform systems administrator duties as required to identify the appropriate cloud-based services for computer, data, and security requirements.• Responsible for monitoring, auditing, and tuning of the infrastructure.

Education

• University of Phoenix

  Associate of Arts (AA), Information Technology Support

  2010 — 2012

• Western Governors University

  Bachelor's degree, Cyber Security and Information Assurance

  2019 — 2021

Skills

• Product Marketing
• Business Management
• Strategic Partnerships
• Entrepreneurship
• Marketing
• Start-Ups
• Direct Sales
• Telecommunications
• Computer Repair
• Team Leadership
• Sales Management
• Software Installation
• Operations Management
• Sales
• Customer Service
• SEO
• Computer Hardware
• Management
• Team Building
• Laptops
• Cellular Communications
• New Business Development
• Mobile Devices
• B2b