Fabian Schmitt
Senior Manager @cbs Corporate Business Solutions
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WORK HISTORY
Senior Manager @cbs Corporate Business Solutions
Leading complex, cross-functional transformation programs with a focus on customer experience and end-to-end process optimization• Acting as a trusted advisor to senior stakeholders, aligning business and technology perspectives• Driving strategic transformation initiatives, including CRM (Salesforce) and AI-enabled solutions• Translating business strategies into executable programs and ensuring sustainable implementation• Delivering measurable business impact through structured program leadership
EDUCATION
Technische Universität Chemnitz
Master of Business Administration - MBA, Customer Relationship Management
Baden-Wuerttemberg Cooperative State University (DHBW)
Bachelor of Arts - BA, Marketing - Sales and Branding
ABOUT FABIAN SCHMITT
I am a Senior Manager specializing in strategic consulting, customer experience transformation, and end-to-end process design.I operate at the intersection of business, technology, and transformation.I support organizations in rethinking and transforming their business processes across the entire value chain – from strategy definition to successful execution.My experience includes leading large-scale transformation programs, aligning business and IT, and driving sustainable change in complex environments.I combine expertise in CRM platforms such as Salesforce with the application of AI-driven approaches to enable scalable, customer-centric solutions and unlock measurable business value.My focus is on delivering impact – not only designing concepts, but ensuring their successful implementation.Open to exchange on transformation, CX, AI, and program leadership.
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