Fabian Ismaj

Supervisor, IT Service Desk @ICU Medical

San Clemente, CA, US

Supervise the IT Service Desk support staff by defining and establishing schedules and priorities in performing day to day activities within the service lifecycleProvide oversight and support to the Service Desk team in desktop, access provisioning, hardware, software, general support/questions, and compliance Produce and enforce quality through the Service Desk team performanceTrain Service Desk staff on operational procedures for catalog of servicesEngage with current vendors and service providers for the IT Service DeskAct as customer and IT Service Desk escalation pointResponsible for documenting the established standards for knowledge management, projects, configurations, and standing operational proceduresStructure internal and external audit requirements in accordance with defined guidelines; perform audit tasks and deliverables as requiredAssist in strategic initiatives through implementation and pressing process into Service Desk teamProvide customer support through installing, diagnosing, repairing, maintaining, configuring, granting, and upgrading systems and hardware.Make recommendations for the selection of software and hardware productsFacilitate downtime impact on users through accurate communication, planning of scheduled downtimes and quick problem resolution for unscheduled downtimes. Actively participate in the Change Control BoardMonitor customer survey dataCreate status reports for management on progress of projects, open items, and issuesPerform all job-related responsibilities with minimal management direction and guidanceParticipate in 24/7 department on-call program Work special projects as assigned

Universidad Nacional Autónoma de México

MD, School of Medicine

UC San Diego

Biomedical Engineering