Fabian Ismaj
Supervisor, IT Service Desk at ICU Medical
- Role
- Supervisor, IT Service Desk at ICU Medical
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Fabian Ismaj
Highly experienced Information Technology Support Professional credited with 20+ years of diverse experience with configuration of networks, computer installation, troubleshooting, resolution for high level issues, training and development with diverse software and hardware platforms, combined with networking. Highly skilled with various systems and facilitation of software quality assurance. Respected as a subject matter expert with extensive technical knowledge. Offers strength in collaboration with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions.
Experience
Supervisor, IT Service Desk
Oct 2022 — Present · San Clemente, CA, US
Supervise the IT Service Desk support staff by defining and establishing schedules and priorities in performing day to day activities within the service lifecycleProvide oversight and support to the Service Desk team in desktop, access provisioning, hardware, software, general support/questions, and compliance Produce and enforce quality through the Service Desk team performanceTrain Service Desk staff on operational procedures for catalog of servicesEngage with current vendors and service providers for the IT Service DeskAct as customer and IT Service Desk escalation pointResponsible for documenting the established standards for knowledge management, projects, configurations, and standing operational proceduresStructure internal and external audit requirements in accordance with defined guidelines; perform audit tasks and deliverables as requiredAssist in strategic initiatives through implementation and pressing process into Service Desk teamProvide customer support through installing, diagnosing, repairing, maintaining, configuring, granting, and upgrading systems and hardware.Make recommendations for the selection of software and hardware productsFacilitate downtime impact on users through accurate communication, planning of scheduled downtimes and quick problem resolution for unscheduled downtimes. Actively participate in the Change Control BoardMonitor customer survey dataCreate status reports for management on progress of projects, open items, and issuesPerform all job-related responsibilities with minimal management direction and guidanceParticipate in 24/7 department on-call program Work special projects as assigned
Education
Universidad Nacional Autónoma de México
MD, School of Medicine
1978 — 1983
UC San Diego
Biomedical Engineering
1983 — 1987
Skills
- Windows
- Product Management
- Management
- Project Management
- Entrepreneurship
- Technical Support
- Product Marketing
- Design, Installation and Implementation
- Competitive Analysis
- Telecommunications
- Product Development
- Start-Ups
- Personnel & Client Training of Various Systems
- Troubleshooting & Diagnosis
- Recommendations & Enhancements
- Business Information Platforms
- Troubleshooting
- Business Development
- Software Installation
- Information Technology
- Computer Hardware
- Planning & Tracking Protocols
- Strategic Planning & Business Analytics
- Networking
- Strategy
- Microsoft Exchange
- Project Management & Process Improvement
- New Business Development
- Active Directory
- Cross-Functional Team Leadership
- Windows Server
- Leadership
- Business Planning
- Strategic Planning
- Negotiation
- Customer Relationship Management (Crm)
- System Deployment
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.