Fabia T.
Implementation Specialist @Wrightplan Inc
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WORK HISTORY
Implementation Specialist @Wrightplan Inc
Waterloo, ON, CA
Analyze business and technical requirements to support the implementation of software and system solutions.Configure, customize, and deploy system applications in accordance with client and organizational needs.Collaborate with internal teams and stakeholders to ensure successful system integration and implementation.Provide technical guidance, training, and post-implementation support to users and clients.Identify, document, and resolve system issues while ensuring optimal system performance.Prepare technical documentation, implementation plans, and progress reports.Conduct system testing, validation, and quality assurance to ensure compliance with business requirements.
EDUCATION
ETFSP - Escola Técnica Federal de São Paulo
Data Processing and Data Processing Technology/Technician
Universidade Presbiteriana Mackenzie
Bachelor's degree
Fatec Sebrae
Bachelor of Technology - BTech
Fundação Vanzolini
Master's degree
Conestoga College
Postgraduate Degree
York University
Certification
SKILLS
ABOUT FABIA T.
15+ years of experience as a Business System Analyst/IT professional within the insurance, IT development, consulting, and software industries Extensive expertise in Software Development Life Cycle (SDLC), Project Life Cycle, Agile, Waterfall, JIRA, ServiceNow, ITIL, SharePoint, Git, Jenkins, Python, SQL, HTML, XML, Progress (4GL), Sybase, SPSS, Tableau, Power BI Solid leadership abilities, able to build lasting relationships with the team, clients, stakeholders and C-suiteSupportive and empathetic team player, always willing to step up and take the initiative in service of achieving team goalsAttentive listener with excellent communication and presentation skills, able to navigate cross-functional and cross-cultural teams with easeHighly analytical and detail-oriented, with the ability to face challenges, tight deadlines and complex situationsCreative problem-solver, able to adapt to change and come up with innovative solutionsA positive individual with a growth mindset and willingness to go the extra mileFluent in English and Portuguese; Intermediate in French.
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