Fabrizio Cioffi

COO Development and Innovation @ING

Amsterdam, NL

As part of the COO Development and Innovation team, I oversaw the transformation of COO Retail and scaled it to a Bank-wide COO role. This enhanced strategic coherence and operational efficiency.• Championed COO design principles—integration, globalization, consolidation—fostering an optimized operational model through process refinement and digital innovation.• Drove collaborative initiatives across COO domains to boost digitalization, efficiency, and strategic sourcing, aligning with bank-wide objectives.• Instrumental in crafting and implementing a robust information system for monitoring financials and process performance, ensuring transparency and tracking COO domain progress in partnership with COO Finance and stakeholders.• Instituted regular performance reviews, engaging with network counterparts to analyze outcomes, address variances, and formulate remedial measures.• Built and maintained strong communication channels within COO functions and business units, fostering a culture of openness and collaboration.• Advocated for a network-centric culture within the COO, nurturing a shared vision and collective purpose across the organization.