Fiona Higgins

Senior Program Manager @Shopify

Belfast, GB

I lead comprehensive emergency management and business continuity programs, ensuring the safety and security of our global workforce. My role focuses on building scalable systems that protect our people while maintaining operations during crisis situations.Key Responsibilities:• Lead crisis management team coordination across multiple global locations• Design and implement emergency response protocols for complex scenarios• Develop workplace violence prevention programs meeting regulatory compliance standards• Conduct comprehensive risk assessments for travel security, venues, and events• Build central dashboards for emergency operations with accessible design principles• Integrate emergency management systems with existing enterprise tools• Develop and execute tabletop exercises to test and improve crisis management procedures• Coordinate with emergency response teams and cross-functional stakeholders• Managing Shopify\'s Global Security Operations Center (GSOC)Key Achievements:• Built hierarchical resource systems for multi-location emergency response• Transformed informal emergency procedures into structured workflows• Created comprehensive tabletop exercise programs testing complex scenarios across global team and locations• Designed emergency management dashboards integrating with existing systemsThis role combines strategic emergency management planning with hands-on system development, requiring both technical expertise and strong cross-functional collaboration skills to protect our people and maintain business continuity.

University of Ottawa

Honours Bachelor's of Social Sciences

National University of Ireland, Galway

Master's degree