Emily Znamierowski
Customer Success at accesso
- Role
- Client Success Manager at accesso
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Emily Znamierowski
I am driven by an inherent desire to connect with others and forge deep relationships;…
Experience
Client Success Manager
Oct 2021 — Present
As a Customer Success Manager at accesso, I consider each client a partner and teammate. My collaborative, data-driven approach helps ensure my clients achieve desired outcomes and leverage the full potential of our solutions- Develop and strong relationships with enterprise customers, aligning accesso solutions and customers’ business objectives with 100% retention rate- Strong ability to translate customer objectives into business impact and value while increasing company revenue- Spearheaded first Azure implementation for client utilizing accesso’s eCommerce/onsite POS integration to enhance cloud capabilities and operational efficiencies- Align solutions and services with customers’ business priorities for efficient adoption and deployment, increasing portfolio account revenue for the company by 28% since 2021- Drive cross-functional collaboration across engineering, support, and product teams to resolve customer challenges, and improve their operational health and efficiency- Lead Customer Success Plan (CSP) execution, leveraging growth opportunities and mitigating adoption blockers- Deliver product demos and training sessions to maximize customer adoption and ROI.
Education
The Iron Yard
Front-End Engineering
2016 — 2016
Duke University
Bachelor of the Arts
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