Ezekiel Baez
Client Solution Specialist at PNC Wealth Management | Focused on Compliance, Efficiency & Client Success
- Role
- Client Solution Specialist at PNC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Ezekiel Baez
I provide over a decade of proven expertise in Customer focused divisions like Customer Success, Service/Support, Retention, Operations and Account Management. Previously, as Customer Success Lead and Co-Chair of the Diversity & Inclusion Committee, I honed my abilities in driving customer satisfaction while championing inclusivity within the workplace.Some key strengths I bring to the table include:• Demonstrated expertise in orchestrating seamless operations & fortifying sales pipelines.• A propensity for swiftly grasping intricate concepts & addressing operational challenges adeptly.• Exceptional communication skills underscored by a dynamic & engaging style.• Proficiency in cultivating robust relationships.• Fostering consensus & instilling a unified sense of purpose.• A track record of swiftly earning customer trust & adeptly mediating conflicts.• Bilingual proficiency in English and Spanish.Moreover, I possess a profound commitment to exceptional Customer Service, adaptability to fast-paced environments, and a proactive approach to both independent and collaborative work. I am adept at conducting comprehensive needs assessments, maintaining outbound communication, and navigating intricate customer landscapes to ensure satisfaction and retention.
Experience
Client Solution Specialist
Apr 2025 — Present · Pittsburgh, PA, US
Providing essential sales, service, and execution support within PNC Wealth Management, helping streamline daily operations and elevate the client experience.This role is crucial in managing client documentation, scheduling, CRM updates, and service requests, while also ensuring compliance with financial regulations and internal policies. All client interactions and processes are handled with the highest standards of accuracy and accountability.
Skills
- Marketing
- Business Development
- Digital Marketing
- Marketing Communications
- Time Management
- Social Media Marketing
- Retail Sales
- Retail
- Social Skills
- Sales
- Social Marketing
- Management
- Sports
- Music
- Fashion
- Sales Management
- Public Relations
- Social Media
- Networking
- Teamwork
- Computers
- Magazines
- Customer Satisfaction
- Social Networking
- Multimedia
- Blogging
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