Ezekiel Crossley

Order Management & Customer Service Manager @HexArmor

Grand Rapids, MI, US

HexArmor® is a leader in developing some of the most advanced PPE solutions for your hands, eyes, and body. At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked together with our customers to deliver innovative and effective PPE solutions to keep workers safe, and we have done so, breaking new ground in cut, puncture, needle, and abrasion resistance, all without sacrificing dexterity.Order Management and Fulfillment-Manage the fulfillment cycle from order receipt to delivery, ensuring timely and accurate processing-Oversee inventory levels and collaborate with supply chain to manage stock and proactively address potential shortages-Manage priorities and updates for sample and order processingCustomer Service-Provide general support to customers, handling inquiries and requests through various communication channels-Track and prioritize customer interactions and issues, working with internal teams to resolve and respond ensuring customer satisfaction-Work with internal teams to address and resolve customer concerns, aiming for overall satisfactionShipping and Logistics Coordination-Coordinate outbound shipments for optimal logistics methods to balance cost and efficiency targets-Collaborate with warehouse management and shipping partners to update delivery status coordinationData Management and System Improvement-Keep customer and order data up to date in SAP, ensuring accuracy-Manage and refine forecasting tools in JIRA based on business needs-Identify and implement enhancements within our processes and systems to improve operational efficiency

Walden University

Doctor of Philosophy - PhD

Walden University

Doctor of Philosophy - PhD

Northwood University

Bachelor’s Degree

Northwood University - DeVos Graduate School

Master’s Degree