Dennis Gershowitz Customer Success Loyalty

About Dennis Gershowitz Customer Success Loyalty

DG Associates specializes in working with B2B clients on challenges such as Delivering Customer Success, Understanding and satisfying Customer Value Propositions, Customer Adoption and Outcomes, Journey Mapping, Strategy, Customer Culture, and Retention Management. We work on growing your revenue and profits, aligning your business and customer strategy, and transforming your customer culture to customer-centric. Success comes from understanding and building Customer and Employee Engagement, Improved Communications, applying EQ and strong Interpersonal Skills into the business environment, Organizational Alignment, developing a Customer-Centric Culture, and an environment of Coaching, Training and Mentoring.all of which our team is skilled in to work with you. 2006 - Present Principal DG Associates - Focuses with clients on Customer Experience, Customer Value Propositions and Outcomes, delivering Customer Success, Customer Onboarding and Adoption, earning Customer Loyalty, Journey Mapping, building a customer-centric culture, and Retention. 2001 Alfa Wassermann-VP/GM-Built a profitable customer success-oriented service organization and was responsible for company operations. Timbrel Systems (Startup)-VP OPS-Early round financing and beta sites. Olympus America Endoscopy Svc Grp VP-Led initiatives that grew customer base, sales and EBIT 1993 Medical Laboratory Automation SVP Ops/VP Svc-Doubled revenues, “Best in Class” ranking for total services in the industry. Prior Bayer Diagnostics-Dir Svc Coulter Electronics-Sales/Field Ops Dir Professional MBA-Case Western Reserve BOT PNCC 2013-16 Mentor - EQ Mentor & UNCW Fellow UNCW Cameron School of Business BOD-Chamber Music of Wilmington & CVAE BOD-TSIA Partner Advisory Board Presidents Team-TSIA/AFSMI BOD-AFSMI Global Professional Services Manager Award-AFSMI Certified Service Executive-NASM Writer/Speaker-Services Management, Customer: Success, Loyalty, Engagement. Specialties: Member of executive leadership teams, pioneered and led initiatives, creating new enterprise value and support, charted pathways for achieving customer success, onboarding and adoption practices, and customer journey mapping. Experienced in strengthening sustainable competitive leadership and financial performance, defining/aligning business strategy with processes and building a high-performance culture and work team. Leverage recognized expertise in customer success and loyalty, retention management and operational rigor to drive costs out and create customer value.

Experience

1. Principal

   Dg Associates

   May 2006 — Present

   DG Associates Specializes In: Services Strategies Customer Journey Mapping Onboarding and Adoption Developing CX (Customer Experience) Solutions Understanding and Using Soft Skills Customer Satisfaction Delivery Audits and Assessments Strategic Planning Leadership Mentoring and Coaching Building Customer Loyalty Culture Best Practices Development Voice of the Customer Process Improvement Clients include Karl Storz, Lutron, Medical Equipment Repair Assoc. Dennis Gershowitz is the Principal at DG Associates and an accomplished senior executive working with companies on business strategy, while helping them transform operations into sustainable best-in-class winners and service providers and growing their revenues. Dennis has over 40 years of experience and over 25 years of senior service leadership within Best-In-Class service organizations. As the Principal for DG Associates, Dennis focuses on transforming operations into sustainable Best-in-Class winners. Dennis\' expertise lies in Service Strategy, Customer Journey Mapping, Customer Satisfaction Audits and Assessments, Utilizing Soft Skills in working with others and customers, Boarding and Adoption, Voice of the Customer Programs, and other skills which enable him to help companies improve their services delivery, customer satisfaction and customer loyalty, while building services revenues. Dennis is an accomplished writer and speaker on Customer Loyalty and Service Management Practices and Leadership Mentor and Coach.

Education

• Pace University - Lubin School of Business

  Certificate in Advanced Management

  1990 — 1990

• Case Western Reserve University

  Education includes a BBA and MBA; Certificate, Business Administration; Advanced Management

  1962 — 1969

• Case Western Reserve University

  MBA, Management, Organizational Behavior

  1967 — 1969