Sudhir Pai
Senior Director @ Provus | Professional Services, Customer Success, Alliances & Operations
- Role
- Senior Director, Customer Experience at Provus Inc
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Sudhir Pai
Accomplished sales, operations & business transformation leader with extensive experience in driving change within large Tech enterprises and SaaS startups. I have demonstrated measurable success in Service Sales, Channel Programs, Operations & IT. Focused on customer success, where the customer could be an external entity or an internal colleague, I strive to make a positive difference in their experience with the brand, the products, the operational processes & systems that I represent. I am a product manager with strong business, technical, and interpersonal skills and am adept at building and leading teams, aligned to business objectives and individual career plans.Side hustles include supporting independent musicians based in India and being an active investor in startups whose social impact aligns with my interests.
Experience
Senior Director, Customer Experience
Apr 2024 — Present · Pune, IN
Provus provides AI-powered Services CPQ solutions that help businesses automate their services quoting processes, accelerate turnaround times, maximize revenue, and improve profitability. Built on the Salesforce platform, Provus offers a comprehensive suite of features for collaborative scoping, advanced pricing, automated approvals, scenario modeling, document generation and reporting. For more information, visit
Education
Mithibai College of Arts Chauhan Institute of Science and Amrutben Jivanlal College of Commerce and Economics
Bachelor's degree, Physics
Veermata Jijabai Technological Institute (VJTI)
Masters in Computer Applications, Information Technology
Skills
- Enterprise Software
- Enterprise Architecture
- Product Development
- Agile Project Management
- Integration
- Product Management
- Salesforce.com
- Software Project Management
- Crm
- Business Architecture
- Business Process Design
- Customer Relationship Management (Crm)
- Program Management
- Requirements Gathering
- Software Development Life Cycle (Sdlc)
- Business Process
- Business Analysis
- User Experience Design
- Systems Analysis
- Business Process Improvement
- Databases
- User Acceptance Testing
- Cross-Functional Team Leadership
- Business Transformation
- Pre-Sales
- Software as a Service (Saas)
- Quality Center
- Business Intelligence
- Leadership
- Sdlc
- Solution Architecture
- Strategy
- Oracle
- Requirements Analysis
- Agile Methodologies
- Management
- Data Modeling
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