Erin W.
Healthcare Tech Leadership | Interoperability Advancement | Complexity Curer
- Role
- Customer Experience, Athenapayer at athenahealth
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Erin W.
I\'ve worked in healthcare for 10+ years focused on technology implementation/adoption, customer enablement, and internal operations leadership. As a seasoned cross-functional leader, I action the results from various teams to delight customers, develop team members, improve operations, and grow the business. I prefer a room with whiteboards and to make eye contact in the elevator!Cross-functional Team Leadership • Service Delivery • Customer Success • Product Management • Business Development • Agile Software Development • Strategic Planning • Technology Implementation • Program Management • Data Analysis • Population Health
Experience
Customer Experience, Athenapayer
Jun 2025 — Present
Enabling payer-provider data exchange in service of high-quality, tailored, proactive patient care. Providing strategic insights to payers that increase revenue and enhance member care and experience. Providing insights to providers, during the moment of care, to improve patient experience, close diagnosis gaps, and contribute to outstanding quality performance.
Education
University of Massachusetts Amherst
Master of Science, Sustainable Agriculture & Food Systems
Boston University
Master of Public Health, Social and Behavioral Sciences
Binghamton University
Bachelor of Science, Biological Sciences, Evolutionary Studies
Cornell University
Certificate, Product Management
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