Erin Wentzell

Senior Consultant, Global Accounts @Ricoh Global Services

Hartford, CT, US
MOBILE NUMBERS
+18•••••••56

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WORK HISTORY

Dec 2018 — Present

Senior Consultant, Global Accounts @Ricoh Global Services

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US

Responsible for the management and expansion of global contracted accounts worldwide.Responsible for overall operational coordination of activities in order to implement, re-establish, or introduce steady-state operational practices that ensure the contractual adherence and SLA compliance of select global accounts. Serves as liaison for internal/external customers in all global matters.Facilitates the resolution of issues to ensure optimal customer satisfaction levels.Communicates account activity to Key Contacts, inside US and in other Regions outside of US.

SKILLS

SaasSales SupportData AnalysisContract NegotiationSellingMajor AccountsStrategic PlanningAccount ManagementLead GenerationSocial Media OutreachB2bOutsourcingManaged ServicesDocument ImagingIntegrationDocument ManagementProcess ImprovementSalesCold CallingMicrosoft WordSales OperationsCustomer RetentionManaged Print ServicesProfessional ServicesCustomer ServiceOracle ApplicationsSolution SellingTeam BuildingManagementCustomer SatisfactionAsset ManagmentNew Business DevelopmentSales PresentationsSales ProcessCommunity OutreachCustomer FocusEnterprise SoftwareSales ManagementSales Force DevelopmentMicrosoft Excel

ABOUT ERIN WENTZELL

High‑impact performer driven by a commitment to excellence and measurable outcomes…

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