Ewan Halliday
Senior Patient Coordinator @Weill Cornell Imaging At Newyork-Presbyterian
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WORK HISTORY
Senior Patient Coordinator @Weill Cornell Imaging At Newyork-Presbyterian
As a Senior Patient Coordinator in the Department of Radiology, I serve as a key point of contact for patients, clinical staff, and physicians to ensure smooth access to diagnostic imaging services. My responsibilities include:Coordinating complex patient scheduling across multiple imaging modalities while ensuring compliance with clinical protocols and insurance authorizationsSupporting daily operations, including front desk supervision, check-in/check-out processes, and Epic workflowsTriaging high-priority cases and collaborating with radiologists and referring providers to optimize patient care pathwaysTraining and mentoring new coordinators, contributing to a culture of continuous improvement and service excellenceIdentifying opportunities to improve operational efficiency and patient experience through proactive problem-solving and communicationThis role builds upon my prior experience in healthcare operations and aligns with my goal of advancing into leadership roles within clinical practice management.With nine locations open seven days a week, referring physicians will find fast and easy access to diagnostic and screening procedures for their patients. Our scheduling and service center, staffed by friendly and knowledgeable service representatives, ensures a prompt appointment for patients at one of our beautifully appointed and comfortable locations.
EDUCATION
Robert Gordon University
BSc (HONS), Physiotherapy
Zicklin School of Business
Master of Business Administration - MBA
Arcadia University
Doctor of Physical Therapy - DPT
ABOUT EWAN HALLIDAY
Healthcare professional with 5 years of experience in both clinical and administrative roles across public and private healthcare systems. Formerly a Physical Therapist, I made the bold move from Scotland to the U.S. to pursue an MBA and transition into healthcare administration. While I loved working directly with patients, I’ve found the greatest fulfillment in improving the broader healthcare systems that serve them. I’ve led small teams in designing and launching new programs in both urban and rural settings, including a post-operative joint rehabilitation service and a hippotherapy initiative.
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