Ewa Kaczmarczyk

About Ewa Kaczmarczyk

I am a compassionate leader with a track record of developing high performing teams through positive hands-on coaching, motivation and trust.I am an experienced business leader in the nutritional supplement industry with emphasis on building engaged, passionate, and driven teams. I believe that focusing the customer care efforts to create best in class customer experience is the first step in creating and keeping fans of the brand. I also strongly believe in the power of kindness and empathy, leading with integrity and putting people first. Personally, I believe in the benefits of integrative medicine and the role of nutrition and lifestyle that lead people to optimal health. I am convinced that healthy mind lives in a healthy body. Because of that I am a fitness enthusiast - you will meet me at the gym before sunrise every day. Professionally, senior management turns to me when the business outcomes are subpar. They seek my expertise when customer satisfaction results are inferior and the team morale is suffering. I bring a can-do attitude, positive mindset and people first approach. I lead by identifying three components of all actions: what, why and how. Based on that, I hold myself and those around me accountable for results. I am relentless in defining the \"how\", providing specificity around what success looks like. I lead by providing people with the training, tools and freedom to get the job done. As a part of said hands-on coaching I spend time with my reports to identify opportunities and obstacles, which then turn into actionable next steps. The power of my influence lies in consistency, follow up and accountability on all levels. I am always looking for ways to improve and often turn to experts for ideas. I am an avid reader and not shy to implement my learnings immediately. I am particularly interested in exploring ways, including technology solutions, to increase effectiveness and efficiency of the customer care professionals so my team can be wildly successful, happy and compensated for the results they deliver.One of the areas of interest include ways of building a human culture in Zoom era, as 100% of my direct reports work remotely.My most recent and very exciting project is leveraging artificial intelligence tools for customer service interactions and driving sales by increasing conversion of website visitors to customers.

Experience

1. Director of Customer Service & Sales Operations

   Blueroot Health®

   Jan 2025 — Present · Green Bay, WI, US

   Customer Service Leadership - Set & Maintain Service Standards - Team Lead Management - Strategic Problem Solving- Training & MentoringSales Operations Leadership - Project Management - Leverage CRM Automation - Identify and Solve Operational Inefficiencies Strategic Project Management - Cross-Functional Collaboration - Performance Tracking & Reporting Team Development & Leadership - Coaching & Mentoring - Scaling Team Structures

Education

• Northeast Wisconsin Technical College

  Associate of Science - AS, Marketing

• Bogdan Jasinski Institute of Enterprise

  Bachelor of Business Administration (BBA), Business Administration and Management, General

  1996 — 1997

• Waukesha County Technical College

  English as a Second Language

• Lakeland University

  Bachelor of Science - BS, Business Management

• Cornell University

  Leading Remote Teams Certificate , High Performing Virtual Teams

• Waukesha County Technical College

  Marketing, Marketing

Skills

• Holistic Health
• Sales
• Nutrition
• Dietary Supplements
• Merchandising
• Fluent in Polish
• Budgets
• Recruiting
• Nutritional Counseling
• Profit
• Public Speaking
• Customer Satisfaction
• Training
• Hiring
• Alternative Medicine
• Sales Operations
• Customer Service
• Healthcare
• Sales Management
• Leadership
• Wellness
• Selling
• Team Building
• Management
• Performance Management