Biplab Das

About Biplab Das

Experienced Key Account Management, Network Development & After Sales Professional** With over 20+ years of distinguished expertise in the India and Subcontinent market, I specialize in key account management and P&A Business. My product portfolio encompasses a range of offerings, including Automobile, Capital Equipment, Maintenance Repair and Operation Products, Hand & Power Tools, and Agriculture Equipment.**Current Role: HOD- Product development and Customer Support Latin America** In my current capacity, I lead Product Introduction, Testing, Validation and Certification, channel expansion initiatives and manage key accounts within the defense and government segments. I oversee prominent accounts such as Defense, NDRF, SDRF, Fire, and various State & Central Government Departments for Service Activity. My responsibilities extend across the complete Service cycle, from Installation to Repair.Sales cycle P&A order generation and design wins to profit/loss analysis and payment follow-up in the assigned region.**Key Skills:**- Key Account Handling - Channel Expansion - Customer Base Creation - Market Analysis - Government Approval - After Sales in Government & Defense Sectors - Manpower Selection - New Product Positioning and Introduction in the market - Drone instructor ( DGCA certified)**Professional Attributes:**- Exceptional understanding of organizational behavior - Effective interpersonal and relationship management skills - Proven team-building and management abilities - Expertise in channel expansion, key account handling, team management, and channel coompetancy building - Proficient in collating data and preparing performance-enhancing reports - Experience in conducting, Training, road shows, exhibitions, sub-dealer meets, and seminars - Detail-oriented with a flexible approach to meeting deadlines - Handling corporate customers and institutions - Monthly dealer reviews and daily tracking of Sales/ Service representatives - Devising and implementing revenue enhancement schemes based on market demand and competition. I am a results-driven professional committed to achieving excellence in every aspect of key account management, channel sales & service, and market expansion.#KeyAccountManagement #ChannelSales #MarketExpansion #DefenseSegment #GovernmentAccounts #SalesLeadership,#AftersalesLeadership,#FieldService,#CSI,#Dealerdevelopment,#Productsupport,#warranty,#Drone,#droneinstructor,#Productdevelopment,#international #cxo,#Sales hashtag#channelsales hashtag#Dealerhandling hashtag#Distributor

Experience

1. Customer Service

   Vikram Solar

   Sep 2024 — Present · IN

   Customer Support

Education

• West Bengal 2004

  Diploma; B.U.T.E

• West Bengal

  Higher; B.C.H.S.E; B.B.S.E

• Rama krishna Mission Shilpa Mandira

  Diploma

  2001 — 2004