Evram Zaky

Field Services Engineer @Industrial Physics

Leipzig, DE

Installation, maintenance, and operation of all technological resources with timely and continuous provision of technical support services, focusing on quality and customer service.Technical support for CMC-Kuhnke and Quality by Vision products (hotline support, Salesforce, remote support, on-site service).Customer visits during installation and commissioning phases of various installed technologies and conducting on-site customer training.Communication with the development department to resolve technical product issues. Reporting to quality and related departments for technical or operational errors, ensuring appropriate follow-up and resolution.Independent work in coordination with all service team members.Ensuring complete customer satisfaction; the customer sees you as the primary contact for all technical issues.International travel for customer support.Management of technical escalation cases in coordination with development and quality teams for rapid solution finding.

Culture and Science City of 6.OCT

High School

NASS Academy,

Engineer's Degree

Hochschule Flensburg

Master's degree