Evon Ayuk

About Evon Ayuk

Experienced ServiceNow Administrator and Developer with over 6 years of expertise in configuring, customizing, and enhancing ServiceNow applications to streamline business operations and improve organizational efficiency. Adept at working across various ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Configuration Management Database (CMDB). Proficient in designing, developing, and optimizing workflows, automations, and service catalogs to align with business needs and drive process improvements. Highly skilled in ServiceNow scripting, including JavaScript, Glide APIs, Business Rules, UI Policies, Client Scripts, and Flow Designer to create tailored solutions that enhance platform functionality. Experienced in designing and implementing custom applications, dashboards, and reporting tools to provide real-time visibility and actionable insights. Strong background in instance management, performance optimization, system security, and seamless upgrades, ensuring platform stability and scalability. Extensive experience integrating ServiceNow with third-party applications and enterprise systems using REST/SOAP APIs, LDAP, Single Sign-On (SSO), OAuth, and other protocols to facilitate smooth data exchange and automation. Adept at collaborating with cross-functional teams, gathering requirements, and translating business needs into effective ServiceNow solutions. A proactive problem-solver and a dedicated team player committed to delivering high-performing, scalable, and business-aligned ServiceNow implementations that drive operational excellence.

Experience

1. Senior Servicenow Developer

   PNC

   May 2025 — Present · Farmers Branch, TX, US

   Designed and implemented end-to-end ServiceNow ITSM solutions including Incident, Problem, and Change Management using OOB and custom configurations.•Created dynamic Client Scripts and UI Policies to control form behavior, and user experience.•Designed and automated workflows using Flow Designer for approvals, onboarding, and service fulfillment.• Developed and maintained Service Catalog items, Record Producers, and Order Guides with variable sets and workflow automation.• Built and deployed scoped applications using ServiceNow Studio following modular and scalable design practices.• Implemented Event Management integrations to generate alerts and auto-create incidents using correlation and event rules.• Designed and optimized CMDB aligned with CSDM ensuring accurate CI relationships and service hierarchy.• Led CMDB Health initiatives improving completeness, correctness, and compliance using dashboards and audits.• Implemented Identification and Reconciliation Engine (IRE) rules to prevent duplicate CI creation.• Configured and executed Discovery across Windows, Linux, and network devices using MID Servers.• Developed and debugged Discovery patterns for custom infrastructure and applications.• Designed Service Mapping (top-down and tag-based) to visualize dependencies across business-critical services.• Built integrations using IntegrationHub, REST APIs, and Scripted REST services for real-time data exchange.• Configured Transform Maps and Import Sets for bulk data migration and external data ingestion.• Implemented Service Graph Connectors for automated CMDB population from external systems.• Designed secure integrations using OAuth 2.0 and Basic Authentication aligned with enterprise security standards.• Implemented Hardware Asset Management (HAM) lifecycle from procurement to retirement with automated workflows.• Configured Software Asset Management (SAM Pro) including license normalization, reconciliation, and compliance tracking.

Education

• University of Buea

  BSC Computer science, Computer Science

• University of Buea

  BSC Computer science