Eleas Vlahos

Analyst, Best Interest Supervision

Role
Analyst, Best Interest Supervision at Empower
Location
Hartford, CT, US
LinkedIn followers
500 followers

About Eleas Vlahos

Analytical, detail oriented and bi-lingual professional with over 25 years of experience in retirement services. Excels in a fast paced, changing work environment. Exceptionally organized and focused, demonstrating an aptitude for problem solving, project management, process improvement, vendor management, risk management and fostering relationships with internal and external partners.

Experience

  1. Analyst, Best Interest Supervision

    Empower

    Apr 2024 — Present

    Review and analyze Best Interest recommendations to ensure compliance with EFSI policies, procedures, and Regulation Best Interest. Conduct monthly call reviews of client-facing teams to ensure adherence to business and regulatory standards. Escalate, document, and track issues identified with representatives; monitor associated coaching and training activities. Partner with Compliance to report and resolve issues identified through daily supervisory reviews. Perform timely supervisory reviews of point-in-time recommendations. Maintain and update policies and procedures for daily, monthly, and quarterly review processes. Manage workflows to ensure completion of all required reviews within established timelines. Respond to findings and escalations with appropriate resolution strategies. Collaborate with supervision and team leadership to address performance gaps and training needs. Facilitate monthly training sessions to enhance representative proficiency with systems and tools. Partner with Compliance and Training teams to develop and enhance training materials aimed at reducing recurring issues.

Education

  • Thomas Edison State College

    Bachelor of Business Administration (BBA)

Skills

  • Powerpoint
  • Microsoft Excel
  • Financial Services
  • Series 26
  • Investments
  • Visio
  • Microsoft Word
  • Operations Management
  • Series 6
  • Lotus Notes
  • Leadership
  • Management
  • Process Improvement
  • Project Management
  • Retirement
  • Data Analysis
  • Business Process
  • Ms Project
  • Mutual Funds
  • 401k
  • Risk Management
  • Analysis

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Eleas Vlahos — Analyst, Best Interest Supervision at Empower in Hartford, CT, US | Unifers