Erick Villarreyes
IT Tech & Service Management Support @Citiloc Systems Ltd
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WORK HISTORY
IT Tech & Service Management Support @Citiloc Systems Ltd
Burnaby, BC, CA
Provide telephone, email, and desk-side support for IT issues: hardware, software, and networking (install, configure, and maintain). Escalate major incidents to the Operation Manager and providers- Respond to systems, applications, hardware, and other client requests by investigating problems, taking corrective actions, and working closely with other IT Teams and Providers.• Manage IT inventory, tracking orders and set up devices (laptop, pc, IP phone, smartphone) for new employees- Create and maintain support documentation and document operational processes- SaaS Implementation and support- Resolve tier 1 and 2 support problems based on their complexity and/or urgency, ensuring customer satisfaction.
EDUCATION
CIBERTEC
Microsoft Certified System Administrator - MCSA, Windows Server Administration
ISIL Aprende Haciendo
Microsoft Certified Technology Specialist - MCTS, Systems Developer
Universidad San Ignacio de Loyola
Bachelor's degree, Management Information Systems, General
Universidad Nacional del Callao
Bachelor's degree, Systems Engineering
ISS Language and Career College of British Columbia
In-person conversational English., ESL Program
Universidad Peruana de Ciencias Aplicadas
Diploma in Project Management, PMP® Certified
Royal Alberta College
RAC - Google Data Analyst Program, Data Analysis
CENTRUM PUCP
Master of Business Administration - MBA Entrepreneurship, Business Administration
Instituto Cultural Peruano Norteamericano
Professional American English, American English
Universidad Tecnológica del Perú
Cisco Certified Network Associate - CCNA, UTP – Cisco Networking Academy Program
ABOUT ERICK VILLARREYES
As an IT Tech & Service Support at Citiloc Systems, I apply my 13 years of experience in IT Service Management to provide quality solutions for the company\'s clients. I have a bachelor\'s degree in Systems Engineering, a master\'s degree in Strategic Business Administration, and a diploma in Project Management. I also hold certifications in PMP, CSM, ITIL, and other frameworks that enable me to deliver projects on time, on budget, and on scope.I have worked for two of the world\'s leading IT companies, TCS and IBM, and the most important bank in Peru, BCP, where I developed and implemented IT best practices, led multidisciplinary and multicultural teams, and trained others in IT service management, agile methods, and digital transformation. I am passionate about solving the real needs of users through agile practices and innovation. I am a member of the International Honour Society for business programs Beta Gamma Sigma and a recipient of multiple recognitions for customer commitment and personal business performance.
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