Vikash Kumar Shaw

Experience

1. Manager - Customer Success (Salesforce Operations)

   Thomson Reuters

   May 2023 — Present · Hyderabad, IN

   Lead and manage a team of Inside Sales professionals, providing guidance and support in achieving individual and team targets. • Develop and execute strategies to drive customer success, including renewals, upsells, and cross-sell opportunities. • Monitor and analyze sales metrics and KPIs, identifying areas for improvement and implementing corrective actions. • Collaborate with cross-functional teams to gather and analyze customer feedback, driving product and service improvements. • Develop and maintain strong relationships with key accounts, acting as a trusted advisor and strategic partner. • Implement and optimize sales processes and workflows, utilizing Salesforce or similar CRM systems for effective deal management. • Foster high customer satisfaction by ensuring prompt and effective resolution of customer issues and concerns. • Participate in strategic planning and goal-setting activities, contributing to the overall growth and success of the sales org. • Collaborate with Marketing and Product teams to develop and execute targeted campaigns and initiatives. • Drive team performance through regular coaching, training, and performance evaluations.

Education

• Shree Jain Vidyalaya

  High School, PCM

  2002 — 2005

• Annamalai University

  Master of Business Administration (MBA), Financial Management

  2011 — 2013

• Calcutta University, Kolkata

  Bachelor of Arts - BA, English Literature

  2005 — 2008