Evie Edwards Smith
Customer Success Manager-emea @Workiva
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WORK HISTORY
Customer Success Manager-emea @Workiva
London, GB
Manage a $6.3M ARR portfolio of enterprise financial services customers across EMEA, driving adoption, retention, and expansion within a highly regulated environment.• Exceeded FY25 targets with 395% lead generation and 334% closed-won performance• Generated $1M+ expansion opportunities through strategic account planning and executive engagement• Lead onboarding, adoption, and executive business reviews to ensure customers meet critical reporting and compliance deadlines• Organised and led the first EMEA Customer Exchange Event, achieving 81% attendance,$78K+ in CSQRs, and 4.62/5 customer feedback• Mentor new Customer Success Managers and support onboarding and ramp-up• Acted as interim team lead, running team meetings, coaching sessions, and performance check-ins during a managerial absence• Partner closely with Product, Sales, and Technical teams to surface product insights and improve adoption across enterprise accounts
EDUCATION
University of Northampton
BA Business Studies (hons), Marketing
ABOUT EVIE EDWARDS SMITH
Experienced Customer Success Manager with a demonstrated history of working in the computer software industry. Skilled in Sales, Dynamic Positioning, Management, and Software as a Service (SaaS). Strong Customer Relations professional with a BA Business Studies (hons) focused in Marketing from The University of Northampton.
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