Evie Lynch
Onboarding Team Lead @MirrorWeb
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WORK HISTORY
Onboarding Team Lead @MirrorWeb
Austin, TX, US
Responsible for leading, supervising, and managing MirrorWeb’s international customer onboarding function and team, including development of sta progression plans;• Solely responsible for recruitment and evaluation of team hiring, including selection and training of Onboarding Specialists;• Developed and implemented a comprehensive onboarding strategy to enable full utilisation of our product by our customers, including setting and administration of core KPIs for my sta members;• Continual management, assessment, and improvement of the onboarding flow and all related processes, both personnel and technological;• Personally serving as an escalation point of contact for onboarding-related customer enquiries and issues, including for high-profile Tier 1 financial services clients;• Working closely with our sales team on customer needs, and being directly responsible for feedback to the business on platform capability and roadmap, working with our product team to enhance service oering for our clients.
EDUCATION
Reigate Sixth Form College
A-Levels: French, Spanish and Geography
The University of Manchester
Bachelor of Arts - BA, Archaeology with Professional Experience
ABOUT EVIE LYNCH
We help regulated businesses communicate securely and operate with confidence - without gaps in their record-keeping. In financial services and other regulated industries, every interaction matters, from emails and SMS messages to LinkedIn comments and entire websites. Traditionally, the choices have been- Archaic platforms that present everything in email format- Spending time on monotonous reviews trying to identify the needle in the haystack- Waiting a week or more for an email response when you need support, customer service, or help.While firms try to navigate all the above, the fines are real. Regulators are not slowing down. MirrorWeb’s mission is simple- Give compliance teams the control and visibility they need to supervise digital interactions- Prevent off-channel risk and respond quickly to regulatory requests- Help organizations maintain compliance effortlessly and cost-effectively with native data capture, unified oversight, and reliable web archiving.With a 98% renewal rate, our customers stay with us because they know we are backed by better technology, fair pricing, and exceptional support.
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