Evie Aquino
Player Development Manager @Nugget Casino Resort
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WORK HISTORY
Player Development Manager @Nugget Casino Resort
Responsible for managing all Executive Casino Hosts and VIP service *Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs*Maintain a strong liaison with all departments to include but not limited to:* Executive Management* Promotions/Special Events* Slot Department* Table Games Department* Food and Beverage* Entertainment Showroom* Act as a liaison between Marketing and the casino guest, communicating with both to expedite customer requests* Establish and maintain a close professional relationship with guests and expands the player development base by communicating casino amenities and player club benefits* Direct and implements and monitors an efficient and effective schedule to obtain optimum utilization * Establish and maintain Standard Operating Procedures for all Guest Service positions including measurable performance standards.* Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency * Implements approved departmental policies and procedures* Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures* Help coordinate and supervise training, assignments and development of subordinates* Ensure compliance with all Minimum Internal Control Standards * Present a positive image of the organization to its guests and vendors and to assist them as required* Able to make difficult decision in a fair and honest manner* Strong verbal and written communication skills* Adhere to the organization’s policies, procedures and applicable laws *Responsible for the overall direction, coordination, and evaluation of the department *Carry out supervisory responsibilities which include but are not limited to interviewing and training employees*Appraising performance rewarding and disciplining employees; addressing complaints and resolving problems
EDUCATION
Career College of Northern Nevada
Health/Health Care Administration/Management
Truckee Meadows Community College
Bachelor of Business Administration, Business Administration and Management, General
SKILLS
ABOUT EVIE AQUINO
I have 15 plus years of retail, customer service, hospitality, supervisory, management, and casino marketing experience over the years throughout my career.
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