Evgeny Shlopak

Global Head of Customer Excellence @PERGOLUX

Berlin, DE

Leading the global Customer Excellence function at Pergolux — with a mission to build scalable, efficient, and human support experiences across all channels.Responsible for the strategy and execution of:• Customer support operations• Process automation & tooling• Voice of Customer programs• CSAT & resolution metrics• Escalation flows & internal collaboration• Help center content & self-serviceFocused on reducing customer effort, increasing satisfaction, and driving loyalty as Pergolux scales across Europe and beyond.

Military University

Specialist, Interpreter