Evgeniy Shponko

Vice President Operations @Splento

London, GB

Industry:Digital content production marketplace, SaaSKey Responsibilities- Designing, adapting and implementing strategies, plans and procedures - Managing a team of 6 full-time employees and 350+ creative freelancers worldwide - Setting comprehensive goals and objectives for continued performance and growth- Overseeing daily operations of the company- Launching new and existing service lines and products globally - Managing service delivery for large enterprise accountsKey Achievements- Despite brutal circumstances caused by the COVID-19 pandemic, the operations and product management teams under my management increased monthly recurring revenue by 24% due to the successful development and launch of Splento services in Singapore, China and Brazil- Reduced company monthly costs by 25% through the implementation of optimisation measures during COVID-19 pandemic- Reduced customer complaints by 25%, down from 4% to 3% of total orders, and customer refunds by 33%, down from 1.5% to 0.5% of total orders.