Evette Mark
Technical Support Executive @Mphasis
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WORK HISTORY
Technical Support Executive @Mphasis
Resolved 150+ technical support tickets monthly, maintaining a 95% first-contact resolution rate and average response time of less than 15 minutes for critical issues during remote troubleshooting. Managed 20+ daily support requests via multiple channels (calls 50%, chat 30%, email 20%), achieving 98% SLA compliance and reducing system downtime by 35%.
EDUCATION
Sinhagad Technical Education Society'S College Of Engineering
High School Diploma
Shree Siddhivinayak Mahila Mahavidyalay
Bachelor of Science - BS, Computer Science
IU International University of Applied Sciences
Master of Science - MS, Computer Science
Frankfinn Airhostess Training Institute
Aviation Hospitality and Travel Management
ABOUT EVETTE MARK
Master’s student in Computer Science with hands-on experience in Python, Linux systems…
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