Lawrence Evert

About Lawrence Evert

Accomplished senior leader with a proven track record in talent acquisition, operations, and management. I excel at building dynamic, high-performing teams that prioritize customer excellence and embrace continuous improvement. With a strategic, systems-driven approach, I lead transformative organizational change and consistently deliver outstanding results.

Experience

1. Field Operations Manager

   Hoffmann Brothers

   Dec 2022 — Present · Nashville, TN, US

   Delivers results through setting goals and KPI’s, aligning Hoffmann Brothers\' Purpose and Values to deliver exceptional customer service and outcomes for team members, customers, and the community.• Lead and develop a dynamic team of HVAC and Plumbing service and sales professionals in a high-growth (12M+) and rapidly changing environment• Responsible for the overall leadership and performance of multiple teams, including HVAC Install, HVAC Sales, HVAC Service and Maintenance, and Plumbing Install and Service• Empower Field Managers to demonstrate decision-making using sales data, technician feedback, KPI\'s, and process accountability• Define and cascade annual revenue targets, commission structures, and lead the overall planningprocess• Assist Field Managers and help them to achieve their goals• Establish, foster, and drive strong relationships with other Hoffmann Brothers\' departments to provideopen lines of communication for feedback, job scheduling, and lead generation• Inspire and motivate a team of experienced service professionals to achieve results through trainingand development• Resolve customer concerns that require management involvement• Participate in vendor discussions & negotiations• Maintain a highly visible presence by conducting regular field visits and accountability to ensureexcellence and value-add via our established processes• Recruitment and retention through building a strong culture of teamwork within all departments• Lead the recruitment efforts for the Hoffmann Brothers Nashville location

Education

• University of Maryland Global Campus

  Bachelor's degree, English Language and Literature, General

• Central Michigan University

  Master of Science in Administration, Leadership

  2012 — 2014

• University of Maryland Global Campus

  Bachelor of Arts (BA), English

Skills

• Detail-Orientated
• Data Management
• Market Research
• Microsoft Access
• Microsoft Word
• Team Leadership
• Human Resources
• Counseling
• Written Communication
• Leadership
• Teaching
• Values-Based Leadership
• Interviews
• Human Capital
• Process Efficiency
• Relationship Building
• Process Improvement
• Verbal Communication
• Grasp New Concepts Quickly
• Employee Training
• Multi-Tasking
• Empathy
• Trend Analysis
• Public Speaking
• Driven by Results
• Management
• Team Building
• Competitive Analysis
• Facilities Management
• Data Analysis
• Personnel Supervision
• Business Acumen
• Marketing
• Training
• Easily Adaptable
• Quality Management
• Advertising
• Performance Motivation
• Organizational Leadership
• Microsoft Office