Everett Valdez
- Role
- Technical Support Engineer at Adobe
- Location
- Saratoga Springs, UT, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer
Nov 2021 — Present · Lehi, UT, US
Troubleshooting and resolving software issues regarding installation, deployment, and customer usage of Adobe Acrobat, Adobe Reader, and Document Cloud for premium and elite customers on Windows, MacOS, and iOS- Named support engineer for government and military customers - Collaborating with product engineering teams to replicate software bugs, prioritizing customer pain points, providing customized fixes/patches, and creating backlog of issues for future software releases- Creating monthly and ad-hoc reports on emerging issues and trends for assigned products to Acrobat product teams- Coordinate knowledge management and creation of technical documentation- Collaborating with senior managers and directors with interviewing and hiring new engineers - Mentor and provide leadership guidance to less experienced members of the Support team.
Education
Brigham Young University
BA Spanish, Information Technology Minor, 3.21
2013 — 2015
University of the Pacific
Bachelor of Science (BS), Business Administration and Management, General
2008 — 2010
Western Governors University
Master of Business Administration - MBA, Information Technology Management
2017 — 2019
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