Evelyn Peña
Director, Tele Account Development at American Express President\'s Club Award Winner-Leadership
- Role
- Director, Tele Account Development at American Express
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Evelyn Peña
Proven 20+ year track record of continuous growth in the B2B space in highly competitive…
Experience
Director, Tele Account Development
Aug 2022 — Present
As a Director for a tele organization, I take pride in leading the #1 team in the nation. We have a diverse team fueled with a passion to service our SME customers by providing our Amex values. Attracting, developing and engaging the best colleagues is a recipe for success. Our customers are in excellent hands when white-glove service is delivered. Our increase in wallet share is the evidence of why Amex is up in revenues and declared in the top 10 best companies to work for. When colleagues win! Our customers win!
Education
Nova Southeastern University
Masters in Human Resource Management, Human Resources Development
2012 — 2015
Florida International University
Bachelor of Science (BS), Mass Communication/Media Studies
2000 — 2003
Harvard Business School
Certificate, Business Leadership
2018 — 2019
Nova Southeastern University
Doctor of Education - EdD, Organizational Leadership
2019 — 2022
Skills
- Telecommunications
- Instructor-Led Training
- Leadership
- Bilingual
- Organizational Development
- Salesforce.com
- Strategic Planning
- Employee Relations
- Program Management
- Sales Operations
- Customer Retention
- Customer Service
- Project Management
- Training Programs
- Team Leadership
- Account Management
- Change Management
- Customer Experience
- Onboarding
- Process Improvement
- Training Delivery
- Hiring
- Performance Management
- Employee Training
- Sales
- Recruiting
- Customer Satisfaction
- Training
- Talent Acquisition
- Call Centers
- Vendor Management
- Coaching
- Interviews
- Leadership Development
- Strategic Communications
- Team Management
- Team Building
- Management
- Communication Skills
- Human Resources
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