Evelyn Ferreira Lima
Customer Service Representative @CIBC
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WORK HISTORY
Customer Service Representative @CIBC
Surrey, BC, CA
Customer Service Representative | Client Service Representative | Teller | CSR- Process international transfers such as wire transfers, and execute trades for optimal foreign currency acquisition, ensuring clients receive the best possible rates based on their profile and relationship with the bank- Process financial transactions including deposits, withdrawals, transfers, and bill payments with accuracy- Provide excellent customer service by assisting clients with inquiries and offering guidance on banking products- Identify opportunities to refer clients to advisors and specialists for tailored financial solutions- Ensure compliance with bank policies, fraud prevention, and security standards- Balance the cash drawer daily and maintain precise transaction records
EDUCATION
Pacific Link College (PLC)
Diploma in Canadian Workplace Skills - The Business Fundamentals
Universidade Federal de Pelotas
Bachelor's degree, Administração e Negócios
University of the Fraser Valley
Bachelor of Arts
ABOUT EVELYN FERREIRA LIMA
Business and client relationship professional with international experience across…
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