Evelyn Vaughn
Global Customer Service Leader | Senior Manager | Efficiency Driver | Employee Engagement Expert | Revenue Growth Achiever | Call Center Management Pro | Strategic Problem Solver in Tech Support & Customer Success
- Role
- Sr Manager Global Customer Service Operations at Zenni Optical
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Evelyn Vaughn
Experienced Senior level leader with extensive leadership experience and skills, driving…
Experience
Sr Manager Global Customer Service Operations
Jun 2024 — Present
Lead and optimize daily operations for a global Customer Service team of over 300 support advocates and staff, fostering a culture of empowerment and high-quality service.• Collaborate with global teams and BPO partners to exceed business objectives, achieve KPIs, and evaluate performance.• Deliver exceptional customer support across email, voice, chat, SMS, and social channels, driving a customer-centric mindset throughout the organization.• Oversee functions including Workforce Management, Escalations, Online Reputation, and Optical Lab Support.• Mentor and guide team members, ensuring continuous learning, transparent communication, and effective issue resolution through data analysis and comprehensive playbooks.
Education
San Antonio College
Associate's Degree
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