Evelyn Osmond She
- Role
- VP, Customer Learning Experience at Deltek
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Evelyn Osmond She
Industry leader dedicated to helping users understand and get the most from complex…
Experience
VP, Customer Learning Experience
Apr 2022 — Present
Deltek is the leading global provider of enterprise software and information solutions for professional services firms, government contractors, and creative agencies- Lead the Customer Learning Experience team, responsible for providing customers with an intuitive, thorough, and meaningful way to learn about Deltek products, via in-product help and learning aids, the Deltek Learning Zone site, and live and recorded training classes and webinars- Merged the product documentation and customer education teams into a single organization, focused on delivering a seamless learning experience- Responsible for generating revenue via subscriptions and attendee fees- Co-founder and leader of the Women@Deltek employee resource group, which promotes career advancement for women across the company and within Deltek\'s customer base- Member of Deltek\'s Diversity Council.
Skills
- Software Project Management
- Sharepoint
- Requirements Analysis
- Professional Services
- Technical Writing
- Software Implementation
- Online Help
- Integration
- Dita
- Framemaker
- Deltek
- Saas
- Enterprise Software
- Leadership
- Sdlc
- Cloud Computing
- Salesforce.com
- Product Management
- Robohelp
- Crm
- Agile Methodologies
- Software Documentation
- Manuals
- Management
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