Evelyn Mesa
Application Support Manager
- Role
- App Support Analyst Ii at Bayview Loan Servicing, Llc
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Evelyn Mesa
Highly motivated Technical Support Specialist & Mobile Devices Specialist with strong verbal, listening and written skills. Comfortable in interacting with all public and organizational levels. Able to negotiate and solving problems quickly, accurately, and efficiently. Skilled multitasking able to achieve individual and team goals. Diverse background includes Remote Support, Desktop Support and customer service, committed to quality and excellence.Specialties: Dell computers, fireworks, ghost, hewlett packard, ibm, imaging, indesign, internet explorer, inventory management, lan, mcafee, meeting facilitation, microsoft office, microsoft office microsoft windows, microsoft windows netscape enterprise server, operating systems, pagemaker, peripherals, personnel, phone systems, policy analysis, printers, routers, sales, telephone skills, troubleshooting, upgrades, video, vista, vpn, wan,
Experience
App Support Analyst Ii
Nov 2019 — Present · US
Data integration coordination from external entities into the internal networks.Liaison between the Enterprise, Desktop Support, Data and Middleware team.Building and maintaining partnership with business partners to develop processes to streamline and automate manual inefficient processes.Main contact for VP’s to resolve daily technical issues.Create, Modify and maintain AD accounts.Develop and document current process states and preparing recommendation for future state.Document processes for the company knowledge database.
Education
TCI - College for Technology
Associate Degree of Science, Networking and Computer Information Systems
2002 — 2004
Kaplan University
Bachelor of Arts, Forensic Psychology
2008 — 2010
Skills
- Troubleshooting
- Operating Systems
- Blackberry
- Software Installation
- Computer Hardware
- Printers
- Information Technology
- System Deployment
- Vpn
- Windows Server
- Hardware
- Technical Support
- Help Desk Support
- Microsoft Exchange
- Blackberry Enterprise Server
- Windows
- Microsoft Office
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