Evelina Guilherme
Customer Engagement Manager @Investor\'s Business Daily
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WORK HISTORY
Customer Engagement Manager @Investor\'s Business Daily
Los Angeles, CA, US
Investors Business Daily has been the leading voice of market news since 1984. The platform includes up-to-date market news, stock charts, and premium investment products such as MarketSurge, Leaderboard, and SwingTrader. Acquired by Dow Jones in 2021.Selected Achievements:• Contributed as a key member of the national Extended Leadership Team, advocating for local events, and completing monthly reporting projects. • Served as the national in-house AI video expert, editing content, and training team members on AI resources. • Applied to and accepted as part of the 2025 CMO Mentorship Program, a 6-month program with a senior employee to become a better leader.• Revamped the MarketSurge webinar program, resulting in doubled video views from FY 2024 to FY 2025. • Managed the MarketSurge YouTube channel, achieving new followers in the first month and generating significant monthly revenue.• Led product conversations on the phone and in person at national trade shows to increase customer engagement and revenue.• Served on the AI pilot group to test new LinkedIn Learning resources and coaching to drive efficiency in the customer service department.
EDUCATION
University of Southern California
Bachelor of Arts (B.A.)
ABOUT EVELINA GUILHERME
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