Eve Fairley
Strategic Client Services Leader | Partnership Builder | Transformation Business Specialist | Revenue Growth & Retention Expert | Account Director
- Role
- Account Director, Client Services at Acquire Intelligence
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Eve Fairley
Building strong customer relationship enhancement processes, creating customized client solutions, and providing best-in-class services are all activities that highlight my passion for devising and executing strategic initiatives and customer success roadmaps that define/redefine customer journey and enhances overall client engagements.I strive to foster a team environment where we fail fast and move forward stronger knowing that our decisions are both customer-focused and data-driven. I\'m known for collaboration and embracing new ideas; my favorite conversations start with \"how could we.\" and I prefer \"or\" to \"no.\" Energy and enthusiasm go a long way, as does a sense of humor, especially given the stress of tight budgets, short deadlines and competing priorities. My skills include…** coaching, training, and mentoring teams to identify gaps between desired and actual performance and inspire individuals to achieve defined performance goals.** collaborating with current and prospective partners/clients to assess needs, analyze operations, identify issues, and provide tailored solutions that exceed defined client expectations.** developing and implementing high-impact client experience strategies, advising senior executives to adopt/implement new strategies that align with shared service goals and profit expectations.** serving as a trusted advisor to the management team in identifying new opportunities and deploying transformational solutions that deliver game-changing outcomes.** forging strategic alliances and partnerships with industry leaders, serving as a resource defining CX best practices that deliver game-changing outcomes.Nothing makes me happier than getting the right people together, articulating the opportunity, creating a plan, developing KPIs and then getting it done. Please feel free to connect with me today with any thoughts, comments, or questions. I love making new connections! SPECIALTIES** Client Success Strategies & Operations** Project Management Methodologies** QA/Center of Excellence (CoE)** Key Performance Indicator (KPI) Metrics ** Strategic Account Management ** Strategic Client Retention & Analytics** Risk Mitigation/Issue Resolution Plans** Multicultural Team Leadership ** Budget/P&L Management ** Workforce Management ** Contract Negotiations** Process Improvement** English/Turkish, Basic French and Spanish
Experience
Account Director, Client Services
Feb 2025 — Present · Dallas, TX, US
Education
The University of Dallas
MBA, Business Managment
International American University
BS, Computer Information Systems
Skills
- Acd
- Account Management
- Forecasting
- Talent Management
- Product Development
- Operations Management
- Customer Retention
- Ultipro
- Sales
- Accounting
- Vendor Management
- Training
- Customer Satisfaction
- Cross-Functional Team Leadership
- Client Relations Skills
- International Sales
- Interviews
- Business Development
- Call Centers
- Call Center
- Service Delivery
- Technical Support
- Textiles
- Sourcing
- Supply Chain Management
- Coaching
- Performance Management
- Contact Center Management
- Sales Management
- Management
- Team Building
- Customer Experience
- Merchandising
- Business Process Improvement
- Onboarding
- Bpo
- Quality Assurance
- Applicant Tracking Systems
- Customer Support
- Workforce Management
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