Eve Thorpe
Service Management Excellence Lead @Arup
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WORK HISTORY
Service Management Excellence Lead @Arup
Leeds, GB
EDUCATION
Leeds Metropolitan University
Multimedia Technology, IT
ABOUT EVE THORPE
With over 10 years of experience in service management, service design, and service transition, I am a passionate and driven leader who strives for service excellence and customer satisfaction. I am currently the Head of Customer Services (Service Delivery) at Arup, a global engineering and design consultancy, where I manage multiple global teams and deliver an effective service management system. In my role, I have designed and set the strategy, aligned with the organisation\'s vision, to provide efficient end-user experience and improve sustainability. I have also implemented and maintained the service level management system, overseeing the service desk, service transition, change and configuration management, training and learning, and service management platform teams. I have successfully led and grown the service transition process, ensuring stakeholder engagement and communication, and promoting the value and impact of the service. I have also collaborated closely with the technical, project, and business teams to ensure smooth and seamless service delivery and continual service improvement.
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