Eve M.
Enterprise Client Success Leader @John Hancock
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WORK HISTORY
Enterprise Client Success Leader @John Hancock
I lead retention-focused strategies for a $3M+ monthly portfolio across 200+ enterprise and high-net-worth clients. My role blends executive account stewardship with data-driven insights, ensuring long-term loyalty, measurable ROI, and scalable revenue growth.Highlights- Achieved and sustain 95%+ retention by optimizing onboarding, engagement, and renewal workflows while mitigating enterprise-level risk- Guide adoption of executive benefits and annuity solutions, aligning with client HR and finance teams to secure early utilization and ROI- Resolve high-stakes servicing breakdowns by coordinating underwriting, compliance, and internal servicing teams, protecting executive-level relationships- Strengthen client value realization through quarterly business reviews and data-backed recommendations that drive expansion opportunities- Increased client adoption and solution close rates by 15% through consultative onboarding and value-driven positioning.
EDUCATION
Eastern Regional High School
High School Diploma
University of Richmond
Bachelor of Arts (B.A.)
ABOUT EVE M.
Revenue and Client Success leader with 8+ years of experience managing multimillion-dollar portfolios, increasing retention, and driving relationship-first account strategies across financial services, health tech, and SaaS. I lead enterprise portfolio growth while delivering standout client experience—coaching 50+ sales reps, supporting 200+ clients, and consistently generating double-digit revenue gains through strategic account management and lifecycle optimization. Skilled in CRM intelligence, stakeholder alignment, and real-time feedback loops, I bring clarity to complex systems and shape both immediate wins and long-term value. Whether I’m coaching teams, closing deals, or influencing product direction, I lead with EQ, intent, and results. I’m passionate about turning complexity into clarity—and helping clients feel seen, supported, and successful. Currently open to opportunities in client success, strategic account management, or customer experience—particularly within healthcare, SaaS, or mission-aligned industries.
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